Boost your business with personalized communication. Consumers expect more from their operators these days. Build customer loyalty with rich, personal, interactive notifications! Get in Touch
Keep it simple: one provider, countless solutionsImagine one API automation for all your voice communication services. Well, you’ve found it!
Build into our high-quality network and be in total control of your customer’s experience, thanks to our custom mobility clients and voice solutions. Get in Touch
Improve every stage of the customer journey
It’s all about the experience. From prospects to long-time subscribers, we’ll make sure your customer are happy and engaged - to drive business results and more flexible business
How Komunika brings bottom line business benefits
Boost revenue
Prevent fraud, keep customers secure, and increase conversion rates. Yes, they go together! An incredible, safe customer experience means lower churn and more revenue. To keep you and your customers happy!
Cut costs
Giving customers access to self-service tools such as an IVR can help deflect up to 50% to 80% of routine queries, saving money and freeing agents to work on higher-value tasks like cross-selling and up-selling.
Enhance engagement
Did you know that customers are 35x more likely to open a mobile messages such as voice than email? Start customizing and automating those messages, and sending them to every channel your customers want - with Komunika, it’s easy!
Use Case Scenario
20% increase in NPS 40% cost reduction Support via messaging to drive down costs.
Creating a chatbot over WhatsApp to handle common FAQs automatically, with handover to a human agent as and when required for the trickier questions, results in better call center efficiency, improved response times and higher customer satisfaction rates.
17% churn reduction & $10 million in savings Personalize onboarding and put a stop to bill shock.
Many operators see a high churn rate after the first bill is issued. Sending a personalized video via MMS shortly before the first bill is issued to explain all charges can help significantly reduce churn, as a large operator we're working with discovered.
2.4% conversion rate Improve renewal rates and boost conversions through personalization.
A leading French operator wanted to improve its renewal rate of smartphones with a tailored offer for early subscribers. With the help of customized Rich SMS, customers received a personal offer for exchanging their smartphone, based on their actual usage.
45% open rate 120% increase in conversion Reaching a challenging target group.
Telekom Deutschland wanted to launch an exciting new concept to under 28's - a notoriously difficult age group to engage. Armed with the knowledge that younger audiences tend to ignore more traditional forms of communication, they turned to Brahmayasa for ideas on a new way to boost engagement. Personalized Video Messaging delivered on all counts.
More Details
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Start developing now with free credit. No credit card required. Contact us below
info@komunika.asia
(62-21) 7883 5337